INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
1)What is the minimum order quantity (MOQ) for wholesale?
The MOQ varies by product, typically starting at XX units/box. For specific MOQ details, please check the product page or contact sales@yourdomain.com.
2)Are wholesale prices tax-inclusive?
Wholesale prices are usually tax-exclusive. If you require a tax-inclusive invoice, please indicate this in your order, and we will provide a VAT invoice.
3)What shipping methods are available for wholesale orders?
We offer sea freight, air freight, and express delivery. For specific costs and delivery times, please contact sales@yourdomain.com. We will recommend the most suitable option based on your needs.
4)How is shipping cost calculated for wholesale orders?
Shipping costs are calculated based on order weight, volume, and shipping method. You can view estimated shipping costs during checkout or contact us for a detailed quote.
5)How long does it take to ship wholesale orders?
Orders are typically shipped within 1-3 business days after payment confirmation. Larger or custom orders may require additional time. For exact timelines, please contact sales@yourdomain.com.
6)Do you support product customization (e.g., logo, packaging)?
Yes, we offer customization services, including logo printing and packaging design. Please contact sales@yourdomain.com with your specific requirements for a quote.
7)Do you offer sample orders?
Yes, we support sample orders. Sample pricing and shipping costs are available upon request. Please contact sales@yourdomain.com. Sample orders are usually shipped within 1-2 business days.
INFORMATION ABOUT US
CONTACT US FOR ANY QUESTIONS
8)Are there exclusive discounts for wholesale customers?
Yes, wholesale customers enjoy tiered discounts based on order volume. For specific discount policies, please contact sales@yourdomain.com.
9)How can I track my wholesale order?
Once your order is shipped, you will receive an email with the tracking number. You can also log in to your wholesale account and check the status under "My Orders."
10)Do you support mixed product orders (assorted items)?
Yes, we support mixed orders, but each product must meet its minimum order quantity (MOQ). For details, please contact sales@yourdomain.com.
11)How can I stay updated on new products?
We regularly send updates via email or SMS. You can also log in to your wholesale account to view the latest product catalog or follow us on social media (e.g., Facebook, Instagram).
12)How can I contact your sales team?
You can reach our sales team through:
- Email: sales@yourdomain.com
- Phone: +1-123-456-7890
- Live Chat: Click the icon in the bottom right corner
- Working Hours: Monday to Friday, 9:00 AM - 6:00 PM
13)Do you provide product certifications (e.g., CE, RoHS)?
Yes, we provide relevant product certifications. If you need these documents, please contact sales@yourdomain.com.